Individuals in this audience focus on giving businesses clerical assistance. Typical behaviors include organizing files and documents, scheduling appointments, and preparing memos. They may have past exposure to the Certified Administrative Professional certification.
People in this audience focus on providing businesses financial transactions. They typically collect loan payments, transfer money and exchange dollars for foreign currency. They may be seen researching banks like JP Morgan Chase, Bank of America, and Citigroup.
Couriers have existed since ancient times hence the messenger of the gods, Hermes! This audience is composed of those who deliver documents between offices and departments of a company. Typical behaviors include delivering documents and materials to other offices and departments, obtaining signatures, and receiving documents and materials. They may be seen researching companies like FedEx, DHL, and UPS.
"Ask your customers to be part of the solution, and don't view them as part of the problem." People in this audience focus on handling a client's questions about the company's product or service. They usually provide information about the business's product or service, take orders, and process billing or payments. They may be seen researching topics about communication skills and positive language.
If there is an office someone has to manage it right? People in this audience focus on overseeing operations of an organization. Typical behaviors include supervising and training staff, setting department goals, and handling payroll. They may have past exposure to products like MS Office and QuickBooks.
The first business contact or first impression so to speak. People in this audience focus on performing various secretarial tasks for a company. Typical behaviors include answering telephones, preparing and processing bills, and scheduling appointments. They may have past exposure to products like copiers, printers, and MS Outlook.
There is a holiday observed on the last Wednesday of April to show appreciation to all the hard working secretaries out there. This audience focuses on performing clerical duties for a company. They usually organize and prepare documents, and schedule appointments. MS Office and multi-line telephones are typically well-known allies to help accomplish their tasks.